Eye of the Hurricane

Remaining Calm in the Midst of Chaos

In this workshop we will discuss:

• The art of developing a calm and professional presence in business
• Communicating with clarity and getting your message across
• Handling Customer conflict
• Negotiating with strength and professionalism

The workshop is facilitated by Neil Dunsmore whose experience as a Hostage Negotiator and Small Business owner has enabled him to refine his take charge presence and customer service skills. Now working as a professional speaker and speech coach, he assists people with communicating with passion and clarity. Strength of character, clear communications and an excellent understanding of human behavior are the keys to small business success.

This workshop will be of value to anyone working in customer service, leadership or small business.